I made my appointment on Tuesday for Saturday, since nobody called to confirm the appointment I called to make sure i was on the schedule. I received confirmation that I was on the schedule for between 9 and 12. At 1230 after not getting a phone call and nobody showing up I called back in and I was told there was a mix up and the technician will be there by 2. It is now 230 and nobody answered when I called if it was my washer or oven i would be okay but it my refrigerator. So I wasted a Saturday waiting for some tech that never showed up, now i have to call some on saturday afternoon to see if they can come out.