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http://www.openvoc.eu/poi#funnyReviews
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  • Have you ever experienced great customer service? Like incredible customer service- the kind that makes you feel so good about being at the store that you'll buy ANYTHING from your sales associate even if it doesn't fit right? I felt that today at Lululemon. I walked into the store and was looking at a jacket I really wanted that didn't come in my size, and the sales associate there was so friendly and so nice, and such a sweetheart. He shared my sadness about the jacket that was too large, and showed me all these other jackets that DID come in my size, and even though I didn't buy anything, he wasn't angry about helping me, but told me that there were lots of other fall jackets coming in, and that I should sign up for the newsletter, which I did afterwards because he was so wonderful to me. But you know what the best part about this Customer Service experience was? I tweeted @lululemon after I left the store, and the person on the other end tweeted right back saying that they would let the Design Team know my thoughts! Now, whether or not the person at the other end of the computer will actually let the Design Team know is another issue, but the fact is that they tweeted back and acknowledged my request. There is a reason why this store has become such a success in the last couple years. It's not their clothes, or their style, it's the way their clothes and their people make you feel- like you're part of their team and not just someone who shops there.
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