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  • Cash register worker was hopelessly clueless. Almost sold me a pastry I really wanted that they were out of until someone else stopped her. No apology for being out. Accusatory question if I'd take a replacement. I felt bad when I didn't want anything else. She also put it in wrong so 15 minutes later the sullen unsmiling barista made it wrong. When I asked the barista, she looked at me like I had ordered it wrong or didn't know what I ordered. I felt bad for even pointing it. Trying to be as small a problem as possible I just asked her to add what was missing (instead of remaking it, with an apology which is sure what I was taught to do!) and she just tossed on top without even mixing it up or anything. Like not even a bare minimum of effort. It's a good thing there are better Starbucks in charlotte because this one makes them all look like the stereotype.
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