I do love this salon and the girls really are great but I have to knock off a couple stars from my last visit.
I came in for a scheduled color/cut a half hour early shortly after they opened. They took me right away which was awesome; I knew I'd take awhile because I had basically virgin hair. I didn't realize that it would take just under 5 hours. In between my color and cut, my stylist took another client so I sat for a little over an hour. I understand having to manage multiple clients in a salon, but I wasn't really made aware just how long I'd have to wait. I'm still new to hair coloring and may just be ignorant, but I thought 5 hours was a bit much.
The one thing that left a bad taste with me was another stylist continued to complain of her back pain and being hungry and tired. I experience all these things at my place of work but do not continually mention it around customers or coworkers. after sitting in a chair for 5 hours, my back hurt, I was tired and definitely hungry.
I'm not sure if this a low staff issue (3 stylists total on a Saturday) or time management, but I hope my next experience is more pleasant. Overall, I was satisfied with my hair, no complaints I love it.