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| - Let me start this off by saying, we loved the Flamingo and now we hate the Flamingo. We, my husband and I, have been going to the Flamingo a couple times each year since spending our honeymoon there. I'd say we've stayed at the Flamingo a total of 10 times in both the GO Room and in their Fab rooms. We loved the rooms, the staff, the cleaniness, the casino. We even overlooked the elevators and the hallways which we knew would eventually be renovated (by the way, they haven't touched the elevators or the hallways in the last 6 years and they looked crappy and smelled even back then). Our last trip has changed us forever.
Since our last visit, The Linq and the great big wheel of death (aka The High Roller) has opened. You'd think this wouldn't affect the parking situation or the employees of the Flamingo. WRONG! We drove about 6 hours to get to the Flamingo, when we arrived it was late - about midnight. We drove up, like we always had, to valet our car - so it would be easier to get our luggage upstairs and to the lobby. Nope. Valet was jammed full and ONLY open to Seven Star platinum and up members. This is new. So, plan #2 was to park in the parking structure next to the hotel. We've done this before and the walk isn't bad. Too bad there's no parking spaces! Valet took about 1/2 the structure (and 1/2 of those spaces were empty so who knows WTF valet was doing with a full valet area in front of the lobby!) and there's about an entire floor dedicated to rental cars (again, only about 1/2 full). So, driving up and down the parking structure - twice! We gave up and decided to check out where the overflow parking was. In the back FAR, FAR, FAR away from the hotel and practically full! I don't know WTF they were thinking when they built The Linq and The High Roller but they obviously didn't think about people wanting to visit the thing and how it was going to impact paying customers of their hotel. Furious at this point, I just had my husband drop me off at the valet area with all of our luggage so he could park 2 miles away. I went inside the valet drop-off area and found that the escalator going up was out. Got into the elevator. Broke. Tried to ask a valet person on how to get upstairs without taking the actual stairs (my back was sore and I could no way carry my luggage up myself), the 1st and 2nd valet person ignored me. The 3rd valet person finally told me to go to the other entrance and waved his hand in some direction. I went back outside and guessed my way to the other entrance, which was to the right. At this point I'm not only furious but on the edge of tears. Oh, and it's about 2am by now. So with my back aching now, I walk over to the other entrance IN THE STREET BECAUSE THERE IS NO SIDEWALK with cabs honking at me while they're trying to get to this other entrance also, I go inside and guess what? The escalator going up is broke. I find the elevator, which is a winding walk in corridors and doesn't feel like it's for public access. When I finally get to the lobby, my husband shows up and he's now furious because of all the crap I've had to go through to just get to this point - which I'm in a line to get my keys because I had already checked into the room online. When I'm finally at the check-in desk the employee asks about my night - I unleash my story. She's not very sympathetic (which tells me alot of other hotel guests have gone through this same thing which makes it an issue that NO ONE is dealing with!!!!!), offers me a $30 food & beverage credit which I take just so I can get my key and go to my room. No upgrade. No apology. Nothing other than a F&B credit. So, we get to our room and it just doesn't feel clean. We try to call about changing rooms but we couldn't even get the front desk. The Flamingo had us beat.
The final kicker came when we got the bill at check-out. Their resort fee covers only 1 device on wifi. Both my husband and I agreed to the T&Cs on our phones to use their wifi. It was faster than our cell service. Sure, you can say this was our mistake but I feel their policy for only 1 device is unbelievable!
During our stay, we decided that the Flamingo had let us down and we were never staying there again. I'm not even sure if we'd stay at another Harrah's property again. We were previous MGM properties people and changed over to Harrah's properties back when they didn't have resort fees. Now that all Harrah's hotels have resort fees, not to mention some of the highest on the strip, and due to the service we received during our last visit, we are gladly returning to being MGM property people.
Good bye Flamingo! Way to let us down!
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