Got a pair of glasses here for my kid, only because we saw the optometrist in the back. Got lenses myself here too, for frames I bought from a local indie designer. Then my kid fell on his face and broke his frame - took them in for a repair and had to wait ages and pay $100 for what turned out to be the wrong part - so the legs fell off! Took them back again and waited months to get the proper replacement part. Grr.
A few months after that, the screw popped out of my frame. I dropped by to get it put back in, and they charged me $5! After me spending close to a grand there! I was astounded at how cheap and petty they are.
They are super rude all the time too - especially the old couple (are they married?) - there is one younger optician who is lovely *if* she happens to be there, I suspect she spends a lot of time doing customer service damage control because of how poorly the old guy treats everyone.