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  • Big regret! The people at the front desk weren't friendly nor helpful. We asked them several times to make us reservations & they failed. We had my boyfriends mom call from NY & she was able to get us reservations. The hotel rooms are small & the air conditioner was on some weird timer that we could not fix!! We were so uncomfortable, we called twice to have someone fix it & he did nothing! I get it you want to conserve energy but I'm paying for a room & it is the summer & hot as hell out! Skip brunch & eat local, the $19.99 is not worth it. There is a club here so be mindful if you're not into that & ask for the quiet side, they were able to accommodate us with one so that was a plus. There are safes, fridges & umbrellas in every room so that is another plus. But we could not look past the lack of cool air. I am giving three stars because the valet/ bellhop was so NICE & helpful! If we were going to a place that's local, they dropped us off or provided directions & hailed us a cab. Easily the nicest people in all of Montreal but that wasn't enough I would not go back to this hotel.
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