After my review, the president of Lawson Plumbing called me and set everything straight. He was so helpful and appreciative of my review. He said it helped him to be informed of the issues and was able to correct the problem. It came down to working with a new technician who wasn't familiar with how Lawson's family plumbing does things. I would give my business to Lawson! I would advise if you have any issues with the work they do, ask for the president to contact you!!