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  • We came to check in at 11 am. Obviously rooms weren't cleaned. However, we did check in and reserved the bunk bed suites a month in advance. Now I will make this a point. We are all locals. We do not need a hotel at all. We chose to stay in this hotel specifically for the bunk bed suite for 4 people. So at check in, we left our baggages with the bell hop and came back in the afternoon for normal check in time. We had valet take the car and they had to come find us because they couldn't figure out how to get the keys out of ignition. Ok, simple mistake. When we finally did get our keys and went to the suite, we found a 1 bed suite for 4 grown adults. We were more than a little bit disappointed. When we contacted front desk, they said they don't know what had happened and that the bunk bed suites were given away to someone else. Once again, we were the first to check in, and did not get the room we reserved and they thought it was ok for 4 people to share 1 bed. They offered 1 roll in bed. We declined. In the end, they gave us another suite on the same floor with another 1 bed and $50 comp to use for restaurants in the casino. So not only did our group separate, we also didn't have enough beds. You don't expect this type of service or mistake from a casino hotel. Please also check out the freedom beat review. Same type of service. First to go in, last to be served. During the night at midnight, we wanted to get more ear plugs. We called the front desk from the hotel phone and cell phone and was put on hold for 27 minutes. I don't see a reason to be out on hold for so long at midnight. It's Not like its a call center nor did they have every room calling at the same time. So why did it take so long for someone to answer the phone? Next day, we ate breakfast after we have checked out, but when we tried to charge the room, we were not able to b/c they didn't tell us to charge it before we checked out. Another information that was not relayed. It's not like we were embarrassing, berating, or harassing anyone. We were never rude. I would understand the backlash if we were, but 2 disservices in a row from the same location is uncalled for and highly disappointing. We will not be doing business any further from this location.
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