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  • Ate here once after hubby picked up 3 different sandwiches and 3 shakes. Sandwiches were good. If you like your sandwich toasted, this would be a good place to try. But the shakes were bad, really bad, really really bad. Hubby noticed while waiting in line that a customer in the restaurant commented to a worker that she did not like her shake at all. He didn't think anything about it, maybe she just ordered a flavor she didn't like. He brought the food home and we ate our sandwiches. He tasted his shake first (Oreo) and thought it had a strange flavor. I thought maybe he didn't like it because of some innocuous reason (like they used an imitation brand instead of the actual Oreo brand). I tasted his shake and agreed. It was like an "electrical" taste. Like the shake had been forced through a burned out blender motor. (I'm not saying that's what happened, but that's the best approximation of a taste description I could come up with. Definitely did not taste like any other food taste I could describe.) Still, I thought it was maybe just the Oreos (clearly I am biased against something so trashy). Then I tasted my vanilla shake and it tasted like I just licked a burned out blender motor. (Again, I've never had to do that, but that is the best approximation of taste that I can come up with.) I love ice cream and I love shakes and never ever have I tasted anything like that in ice cream or shakes. Did not taste like a food item. So maybe, Pot Belly had just opened and maybe, just maybe, a blender motor had malfunctioned and we were willing to forgive if they would acknowledge an issue. When my husband called to tell them (not to ask for a refund, but merely to suggest that they should take a look at their equipment so nobody else has to suffer what we did), he could barely get a word in as the person on the phone was very quick to tell him how delicious and famous their shakes were. Hubby had the shakes frozen and was going to take them to a lab to get them tested. I solved the problem by throwing them away and vowing never to go to Pot Belly again. At any location.
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