I loved going to this studio when I lived in Las Vegas and now that I have relocated to San Diego no one will return my requests to cancel my membership! I prepaid for an 18 month membership in full ($720!).
Per their website's policy, if you move more than 25 miles from the studio you can cancel your membership for a refund. I have been trying to reach someone since January 1st! I've spoken with the receptionist Audrey 3 times, emailed 3 times, left multiple messages for the manager and even left a message with the owner with ZERO response! Audrey has been nothing but sweet and tried to help since she herself cannot process my refund but I have still not received a return call from anyone.
This is very disappointing since as a member my experience was always great from customer service to the teachers. If someone from the studio ever decides to contact me I will update this post!