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| - Dude, I'm so sick and tired of this place and their shitty housekeeping department.
The Mandalay Bay has definitely lowered their standards in what's "high class". They used to be such a nice and clean hotel, they've just degraded themselves with the "hip remodel" of their buffet and their poor customer service/housekeeping service.
We spent 1 night here complimentary of the casino since my father is "V.I.P." here or whatever. We were given a room on the 32nd floor and the first thing we did (learning from our previous experience) was to check the bedsheets. We flipped them open, and one bed, there were 3 strands of HAIR and the sheets looked like they had been slept in.
We went down to the V.I.P. Lounge and asked them to do something about it. Monica didn't give us an upgrade, even though I requested one since this was not the first time this has happened to us. She instead, tried switching us to the 8th floor. Um, what? No thanks. I complained some more and she transferred us to a room with a "great view of the strip" on the 27th floor. I DON'T CARE ABOUT THE VIEW. I just want a clean bed to sleep in.
We go to our newly assigned room, and again flip open the sheets; and now there are 2 strands of hair. I called Monica since I didn't want to go back down and she said there was nothing she could do but have the head of housekeeping come and take a look, since it happened in both rooms. We waited forever for someone to come, and in the end, it wasn't even the head of housekeeping, but just a regular maid. She was told that she was to come here to change our sheets - and at that time of the night, we were pretty tired so we just agreed.
Later that evening, as my mother was getting ready to go to bed, she accidentally stepped onto the carpet with her bare feet (we usually wear slippers around the room, since we're germaphobes). She quickly raised her feet and hanging on her toe was a strand of hair. We then realized that the "hairy" beds we encountered were probably NOT slept in, but new sheets just dragged on the floor when the maid was changing the old sheets and laying the new one on - which means they obviously don't vacuum the carpets.
Either way, it's disgusting. They need a whole new lead of housekeeping staff and system, seriously.
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EDIT: I just also remembered that the next night, after coming back to the hotel from Red Rock Conservation Park, the maid had not come by to our room to re-make our bed, re-supply us with bath products, etc.; basically in simpler terms, there was no turn-down service. Funny, in my years of staying here, this has never happened. Like I said above, "They need a whole new housekeeping staff and/or system, seriously."
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