My husband came in to get an oil change and requested full synthetic oil. On the order sheet, it was even highlighted in two places. Came back to pick up the car hours later and they had only put in semi synthetic. Mike apologized and said they could redo it with the full but it would take 20 minutes. An hour later, came back and they had fixed it but also added $20 to the bill - after they messed it up. He argued about the amount, and after my afternoon being wasted we paid the full price and left. Will not be coming back.