Absolutely awful! I gave it only one star but would have given zero if I could.
Getting there is a challenge: work on Lear Road requires you to take a tour just to get to the building.
Parking is a disaster: Unfilled handicapped parking and everyone else walks a mile. Yes, I could use the valet, but why? Only to keep insurance costs skyrocketing by building it into overhead.
Signage: count on it to head you in the wrong direction
Scheduling: Don't bother calling. You will be placed on hold, transferred to the wrong place and given incorrect information. Appointments are backed up without any wiggle-room for emergencies.
Staff: abysmal. They don't care, and give you a rehearsed response in a monotone voice when providing "answers". Typically, they are vague.
-Me: "I've been waiting over one hour past my appointment time".
-Staffer: "I'll call the nurse to find out how much longer"
-Me: "How long before the nurse will call you back?"
-Staffer: "She is with a patient"
-Me: "OK, and how much longer will she be with a patient?
-Staffer: *crickets*
-Me: "I'm leaving and sending for my records"
-Staffer: "OK, bye"
On a prior visit, the doctor and I could hear right through the walls at the exam room next door. Word for word, we could hear that doctor explaining a pending surgery. Isn't that a HIPPA violation?
I am appalled by their lack of service. CCF has become so un-customer centric since their move from Westlake.
Advise: If you plan to go to CCF, stay FAR AWAY from this center. It is a complete Cluster-F**k.