My husband and I went in to trade our IPhone 5s in for the new 6s and it took 10 minutes for someone to talk to us. Not that it was busy there were just no workers around. Then we had one woman ask us if we were next but help someone else instead. Finally we did get someone to help us. He discussed our current phone plan and our other options. Once we decided which we were going to go with he then had another guy help us. The entire process took over THREE hours! My husband had work he had to get done and I had to wake up early the next morning. This process took up our entire evening.