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| - When it comes to bakeries, Presti's is one of the best, in my opinion. They have amazing pastries, cookies, and their entire food case is pure deliciousness. They were a natural choice when I was asked by a very dear friend to bring pastries to the memorial dinner for her father, which happened to be in the neighborhood.
In full disclosure, the 25 pc small pastry tray and 3 lb cookie tray I ordered were a thing of beauty, and they were very much appreciated by the family in such a sad time. Ultimately, that was my goal, and I was grateful to Presti's for delivering.
My criticism has to do with the folks working at the counter. When I arrived, there were several people milling around, but I didn't see a discernible line. Since I had a timed pick up (1:00, but it was 12:45 - I told them my circumstances in advance, knowing it may be a few minutes either way), and I was prepaid, I asked a counter employee where I should go to pick up my order. Mind you, I have been in better places in my life, seeing that we literally had just left Lakeview Cemetery under extremely sad circumstances, I was frozen to the bone, I had cried so many tears, and I was illegally parked. The woman who responded literally scolded me for not taking a number, like I was a child. It is rare to read such disdain from a stranger, but I got that from her. Just for asking a question. Ok...so I took a number. And I waited. And waited. There were no less than 4 people behind the counter, and a customer would come for an order every now and again. They all ignored me until my number was called. When I told the man behind the counter that I had a prepaid order under my name, I got the feeling that he couldn't be bothered. I got a "they're still working on it." Ok...minutes passed, and workers bustled to and fro. At this point, I'm starting to panic, since everyone from the cemetery had already been at the meal for awhile. Finally, a pleasant young woman asked me if I had been helped, and I told her what I was waiting for. She told me she would check on the status, and several minutes later, another woman brought out a lovely platter of small cheese cakes, etc.
I don't know what the story was, but the "can't be bothered" hipster vibe I got from this pickup was the last thing I expected from a Cleveland institution. I am very aware that we get what we give, and I strive to treat the people I interact with kindness. While I arrived with a sad heart, I didn't deserve the coarseness I initially received. For that reason, I'll probably think twice next time.
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