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  • Only reason why I'm giving Harrah's 3 stars is because of the location. On the strip. Checked in on a Tuesday. Yes 9:30pm. Called 3 times that day to make sure I had a double non smoking. I understand they can't guarantee rooms but when I call at 7pm, tell me you don't have that room anymore. Got to hotel, had a king only. Miraculously a double NS came open but had to clean. Fine I'll wait "1 hour". More like 2. My reservation said $0 deposit but wanted to charge me $400. More than my hotel bill. ATM wouldn't take 8 digit pin. Mac of 6. Night manager, Antonio, had zero customer service skills. Asked where bank was located bc I have an 8 digit pin. His response "you have an 8 digit pin?" Sarcastically like I was making it up. Received 2 dinner buffet passes that closed at 10pm. Used later and have to say the Flavors buffet was awesome! That's the only highlight. Reservation was for 8 days. Told front desk on Wednesday about tub being backed up and slow drain. Told them again on Thursday, fri, sat, sun. Decided to check out early on Monday. Went to let front desk know on Sunday we were leaving on Monday instead of Wednesday. Didn't even ask why! Check out is at 11am. Monday at 10am maintenance guy BANGS on door and NOW wants to come fix. Told him we were leaving within the hour. He gets on the radio and like a kid says "the guests said they don't want me in the room". Huh? Main sup calls and asks what the problem was. Really?!! Told them they were about 5 days too late and we will be leaving shortly. Checked out and Slyvia did comp our resort fees only after charging the full amount to card. She was really nice but shouldn't a manager know how to work the computer system? Stella, who was helping people at the front and handing out water was the most polite one there! Like I said customer service at Harrah's is something they obviously do not take pride in. Went to different hotel on the strip and couldn't be more pleased!
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