I came in for a 45,000 mile maintenance, coolant flush and an oil change.
The staff were courteous, listened to what I needed done - including documentation on the 45K inspection - and got right to work.
Once underway, they correctly sold me a cabin air filter (an item on the inspection list). The filter they showed me was unquestionably the one from my car, and certainly needed replacing. The price for the new air filter was fair, and they actually had it delivered on-the-spot which surprisingly caused me no meaningful delay.
The desk person and the tech were both courteous, and there were no surprises on the bill.
I don't know what else I could expect. Good place.