Haven't had such bad experience in a restaurant for a while. My friend (there were 7 of us) got there first and no one approached her to greet for a bit. Another couple came in a while after and they immediately greeted them and ignored my friend that's been standing there forever. Even when the couple told the servers that my friend was there first, they just ignored and asked them to their table without even attending to my friend.
After we were seated, they gave only one menu and it took us forever to even get someone to notice us when we raised our hands to order our food/get more menu/get some water. Water didn't even come until we're almost done eating. And they missed out on some of our orders and what not all of us were very dissatisfied with what we've got there.
Food--- all of us ordered different stuff and they're all bad except for the grilled hamachi Kama. We ordered 4 miso soups and they only served two and we had to kept on asking for the other 2 too. Sushi rolls and all are just bad and we could easily get better ones at other places.
What Got us even mad was there was a notice stating that for 6 or more people there'll be a 15% service charge for the table and we're okay with that despite the crappy food and attitude we got. But when the bill came they charged us 20% service charge and they said it's mandatory charge.
We went there cuz there were so many good reviews and recommendation about this place and we've never gotten the chance to try it out. After this experience we received here, My friends and I will never ever step foot in this restaurant ever.