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  • I would love to give them one star based on last nights Thanksgiving nightmare but my wife says I shouldn't rate them at all based on a holiday. I think it's quite the opposite and they should have exceeded all expectations because it was a holiday. They trashed my Thanksgiving. It's a big deal. If you aren't prepared to handle it, you should have let go of the greed and been closed. I could write a novel about this terrible evening. It was just one bad after another. We came in a sat at a table in the bar area while we waited until our 7:30 room to be ready. We were there with a group split into 2 large tables. There were only 2 people working the bar area and that included running food and making all the drinks for the restaurant. I gave up waiting and waived for a couple drinks. We ordered Kentucky Smashes and they were very good. The Old Blue I ordered later was a lot less successful. At 7:35, I went to the host stand and they said a previous group was lingering and it would be 5 minutes. I pressed him and asked if he was lying as I was starving and asked that I be seated in the main dining for dinner if it wasn't going to be indeed 5 minutes. He insisted. You all know what's coming next right? 30 minutes later! We complained to a server while still in the bar and she ran and got us the first course while we were in the bar. Kudos to her for seeing that we were desperate for some food. The service in the private room was sparse. No one asked me if I wanted a drink or checked back to see if I wanted anything. No one asked us if we wanted coffee or desert after our meal which was fine because it took 2 hours to get dinner! They ran out of food and had to go to another location to get us food. I can hardly believe they wouldn't just tell us what was going on and offer us something else to eat. Meanwhile, Chris, the manager, lied to me again when I asked about food and said it would be up right away. You should have seen the dried out tough piece of meat they delivered to my dining companion! That thing should NEVER EVER have left the kitchen. When we said something, he offered to replace it but it was 9:30pm!!!! Are you kidding me???? The food was ok. The green beans were raw, the squash and apple casserole was a puree. There's a difference. The gravy was really salty and unfortunately I added it without tasting it and my plate ended up salty. Ugh. There's so much more I could share here. I will never ever come back to this or another of their properties. EVER.
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