I rarely take the time out of my day to submit reviews, this one deserved my attention. Today was strike 3 at this location, will never return in the future. On top of the fact that they are very pushy, talk over you and fail to listen to what you want rather than what they want to sell you, the service is awful.
Today I brought my car in for a hand wash service. After waiting for 30 minutes I went over and checked on my car. It had been sitting there the entire time and had not been attended to. I was not told that there was a wait for this service and it was clear that there was some miscommunication going on in the back of the house. When I asked for a refund I was told I had to wait until they decided if they were going to refund my money. The cashier was out of her element and rambling on to herself, did not get a sense of confidence from her or anyone on staff when I was in the shop. I received a refund and left the store.
I had brought my CL 500 there a couple of months ago for a full detail, what I got instead was a super car wash at best, the technicians overlooked so many things that I doubt that the car was even detailed.
If you are going to be as pushy as they are, they ought to be able to back it up with great service.