RIP OFF!!!! I tried making online reservations for my dog and was given an unavailable message, so I took her someplace else. well, after coming back from vacation, I find a $42 charge from 4 paws pet resort! they did call while I was gone and left a voice mail, trying to get my vet records, then called the next day and hung up. I called them today and the staff passed me around a few times, then said, well our system doesn't have an unavailable message, so NO...we are not going to refund your charge.
GOTO PETSMART PetHotel instead!!!!