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| - We believe that is is CRITICAL that anyone considering using Small Move Specialists carefully read our account of a recent move by them. We cannot predict future experiences but history should guide your choice of a mover.
Small Move Specialists moved us on 3 prior occasions with reasonable care and cost and in in a professional manner. However, our recent move was a true Horror Story. Their "crew" consisted of 1 experienced mover, his 11 year old son and a very large, 19 year old mover. They moved expensive, fragile Teak bedroom furniture that was delivered only wrapped in plastic and with no protective mover's blankets as both the Seller and Buyer can confirm, even though I cautioned the owner on two prior phone calls that the crew must take Special Care in moving these fragile and expensive items. No only did they not use Special Care, they did not exercise Ordinary & Reasonable care. They scraped the bottom of the large, heavy cabinet and dresser on their flatbed truck in my presence. They brought in the Teak platform bed pieces unwrapped and unprotected in our hall. They were friendly but highly unprofessional. We paid the movers as agreed per their hourly rate and saw no obvious damage at that time. However, later that evening we noticed a large chip and damage to bottom of the side of one piece. The damages is visible to us if you are laying on the ground but is very significant. We reported the damage by phone and later by email that morning when the owner failed to respond "in a few minutes" as his voice mail states. Incredibly, the owner's response was harsh, speculative, threatening and defamatory and relied upon pure speculation that lacked any foundation whatsoever or relationship to what actually transpired. in his written, rambling, response, he accused two senior citizens, one disabled & recovering from major surgery, the other a petite 68 year old woman, of causing the damage by somehow moving these heavy pieces after the movers left ( a physical impossibility), threatened us with legal action if we wrote a negative review, (attempting to abridge our 1st Amendment rights), threatened us on a myriad of other issues, defamed our character (slander), refused to Inspect or Pay for damage (lacked due diligence) obviously caused by them. The owner even ADMITS THT HIS CREW OBSERVED NO DAMAGE upon their inspection PRIOR to loading the pieces on their truck, yet he accuses us of causing the damage and attempting to file a false claim. Moreover, the owner stated that he appeared in Small Claims Court on 5 prior occasions. That alone should be a huge RED FLAG to any prospective user of his services and his threats may account for the lack of many negative reviews.
However, my wife and I are retired professionals and not easily intimidated. Whereas we always try to support small business, it was clearly a mistake to trust this particular vendor. Accordingly, we immediately filed a formal Complaint with the Arizona BBB and offered to provide additional evidence as to the exceptional condition of the furniture prior to pickup by the movers and the damaged condition after the move by SMALL MOVE SPECIALISTS. Accidents can and do happen but any mover MUST provide Reasonable Care in protecting & moving fragile homeowner items. In our case, they clearly failed to do so Moreover, they refused to inspect or pay for any damage when duly notified in a timely manner and threatened us with legal action if we truthfully made others aware of our experience as we are doing now. Whereas our 3 prior moves went without a hitch and all pieces were brought in our house properly wrapped in mover's blankets and unloaded without damage, that was absolutely NOT the case in this instance. Further, the owners abhorrent response was unprofessional and unnecessary. His angry, rambling, threatening, written response wherein he admits that his crew saw no damage to the subject item but refuses to inspect or pay for the damage now demonstrates that he is acting in Bad Faith when advised of a serious problem
We are LIVID that an ostensibly easy move wherein the owner was advised to take Special Care in moving rare, fragile and expensive Teak furniture chose instead to send the B crew and take NO care, instead threatening his clients with alleged legal action and refusing to take any further steps to address or remedy our claim
Our advice: AVOID THIS MOVER LIKE THE PLAGUE!!!
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