SJ is better than local cheaper spas with nail services because their technicians are actually quite awesome. If you clearly communicate what you want, your vision is likely to come to life to a T depending on which technician you get. I have had less than great manicures done by the newer ladies, but recently just committed to Jennifer. She's thorough and I can totally trust she can recreate based on a picture. From my last visit, I felt she made my nails as prim and proper as she would her own. Other than that, the manicure tools are not packaged new and probably sterilized on the side. Steer clear if you're picky in that regard. If you're accustomed to having your hands soaked before the manicure and a good, oiled handed massage after, this may also not be the place for you as it's quick quick quick in here. But, it's better than they usually come in Markham. 4/5