I purchased their Groupon for a simple 4 window tint job on an SUV and called to schedule an appointment. They stated I needed to bring the car in for them to look at prior to making the appointment, so I took off work early one day and personally met with the "manager". He looked over my car, we chose the style/color of window tint, and he scheduled me for an appointment 4 weeks out. I told him I would have someone drop the car off for the day and he said that would be fine as there were notes in the system of what exactly we agreed upon.
The day prior to my appointment, an employee called me to verify I would be bringing the car in for my appointment the next day (with no mention of the below issue I might add.....)
On the day of the appointment, I re-arranged a ride to work. When my girlfriend dropped the car off, she was informed that no notes were put in the system and that SHE needed to select what window tint we wanted. Of course, I'm not there and she has no idea what to tell the guy. I get on the phone with the employee and was told the original "manager" I met with was on a day off, and no notes were put in the system. He wanted me to try and remember from 4 weeks ago and then choose the specific window tint style/color over the phone. Now it's suddenly ok to choose over the phone....which contradicts why I had to drive the car in 4 weeks ago for them to look at in person.
Finally, I said forget it and we cancelled the whole thing. The employee could have cared less with no apology whatsoever.
These guys are extremely disorganized and I would never recommend them to anyone.