As a loyal customer I enjoyed this restaurant multiple times a week despite their mistakes on almost every order. Over time those mistakes became less subtle and more annoying until The Oven messed up my entire taken out order. When I called and spoke to the "manager" who also happened to be in the owners family (he didn't say his name) his response was just a simple I'm sorry. After the call ended I found more mistakes in my order after checking it over thoroughly. I decided to call back and was given another pathetic apology and a refund. At no point did the manager take ownership of the issue and address it, he simply gave a half hearted apology which he thought was good enough. I don't know about you but poor customer service like that ruins a restaurant for me. I choose where I eat based on the quality of the food, and how good the service is. While he food may have been good when prepared correctly the service was not. There are too many high school aged children working there who don't understand how to be polite and take an order which only adds to the issues here. I'm rather disappointed mainly because this was one of my favorite casual places to get a bite and now it is black listed for the above reasons among others I have experienced. I would stay away from here if you value getting what you ordered and not dealing with rude owners.