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| - Wow, and not in a good way. At age 50, I have been to a lot of restaurants in my life. And the last couple years flying more than 100k miles a year for business I have dined at restaurants all over the US and Canada. This was one of the worst dining experiences ever at a restaurant with a pedigree, this is not the freaking Waffle House (oh by the way I have been to The waffle house and it was better than this place ). Not the food....the service.. we went with friends at 8pm on a Saturday night... really on the weekend you should be on your A game. This is a beautiful resort ( The Phoenician) so as a new Phoenix area resident I was excited to visit. The first omen of doom was when we (4) arrived at 8:05 for our 8 pm reservation and had to wait several minutes before we were escorted to our table past an empty bar and a less than half full dining area.... then after an extended wait someone asked if we wanted water.. By the way the water sucks in AZ so skip the tap water and help the environment. Then after an extended wait our waiter cruised by and took our cocktail order... pretty simple order... no one in bar....close to 15 minutes before drinks arrived... I could have gone behind the bar and poured them in 5...oh my friend ordering a drink asks for extra lime slices... of course no extra limes come...gotta ask again AND after an extended wait (you seeing a theme here?) limes appear. waiter finally comes by for us to order...two steaks for the friends an order of pasta for me and my daughter had fish....now we WAIT.....everyone finishes their drinks but where is the waiter? The place is near empty....So is the bar...we ask the cat pouring the water to send the waiter over..After an extended wait he wanders by and looks shocked that we want another round after only 25 minutes.
Oh, wait...the calamari appetizers took forever as well. Octopus is not indigenous to the valley so they weren't out fishing. Now this is critical to the story...we ordered sides... one grilled asparagus..two broccollini. Our friends steaks arrived along with the broccollini. My daughter and I have nothing.....AFTER AN EXTENDED PERIOD OF TIME....where we are begging our friends just to eat their steaks some woman comes out and says there has been a mistake and our dishes should be out promptly....well not that prompt but it arrived finally and was dangerously hot, but tasty. So my friend finishes her steak and announces she is done and what arrives 25 minutes into dinner??? The grilled asparagus she had ordered as a side.. by this time we are wondering if there are hidden cameras and we are on America's Worst Restaurants....it is PAINFUL......Waiter 101 says you should check on your customers frequently....not at IL Terrazzo. It was pitiful.... It would have been funny but it was damn expensive. AWFUL EXPERIENCE. No apologies from the staff, no hey can we give you a comp dessert, or really sorry how about we take care of the drinks.... Hey what can we do to make it better.. We all have been to places that acknowledge problems and try to solve them.. NOPE, not at Il Terrazzo.... This must be their standard operating procedure. As God is my witness I will live in the Phoenix area for the rest of my life and I will never go back to Il Terrazzo, as a matter of fact I doubt I will visit the Phoenician either.
I use yelp all the time when I travel.... Stay away from this train wreck. Lots of other good places in Scottsdale. Learn from our mistake... Really, even if you stay at the resort explore the city and eat somewhere else. Oh I forgot, they give you bread. we ate the bread, it was not a lot of bread ... we asked for more bread... you got it! No more bread for you!..... The Il terrazzo nazi!!!
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