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  • I am not a friend or relative, and I have not been asked to write this review. In fact, I rarely review service professionals, but in this case I felt that exceptional service should be acknowledged. The task was to fix a refrigerator ice maker, which was leaking, producing rusty cubes, and finally had stopped working entirely. I called Hillside and Leonard, the owner, came out the next day. He told me it would cost about $500 to replace the rusted ice cube dispenser, replace the ice maker itself, and repair the leak. I just might want to replace the entire refrigerator, he said, so "call me back and let me know". We decided on the repair. Two days later he had bought the necessary parts and returned with an assistant to do the work. It ended up costing $287. [NOT A TYPO]. That in itself is remarkable. The reason is that when repairing the leak he determined we didn't need a new ice maker, just the dispenser. He could easily have installed the ice maker and I would never have known; now he had to return it, on his own time, and he would make nothing for installing it. I think we call this "honesty" - Diogenes would be thrilled. It doesn't stop there. During the installation, he found that the leak had caused a section of wall behind the refrigerator to become moldy - possibly with black mold, which is no joke. He could have made a bunch of money tearing out and replacing the affected area, but instead he told me that he had to research how to best do it while minimizing the danger from black mold spores both to himself and to my family. In fact, he said, he might have to have me use a specialist. But he would find out and let me know. No charge. Is this guy for real? I think he is, and if you need any appliance repaired, including air conditioning, you will be fortunate if you can get Leonard to have a look at it.
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