We walked into urban on new years eve and the first person we saw at the host stand appeared to be the manager. He was talking on a cell phone and blankly staring at us. We approached him for a table and he gave us no recognition whatsoever. Keep in the mind the restaurant was basically empty (the only empty one on the strip on new years eve).
We looked for a waiter or someone and eventually we sat ourselves near the front. We sat there for about 10 minutes and no one checked in for a drink order or simply just to welcome us. We felt very unwelcome and the vibe was quite cold and awkward.
When we had got the waiters attention the service did not improve. Throughout the night the waiter was very rude and inattentive (keep in mind it was the only table he was serving). At one point I was in the middle of speaking a sentence to him and he just walked away without a care.
The food was okay- definitely not worth the $200 bill we received for dinner, drinks and dessert for 2. There was a distinct lack of love and care in the cooking which any food enthusiast would notice.
The only saving grace was a cozy area in the back with a nice fireplace and Christmas tree.
All in all I would never return to urban and I would strongly advise against going there. I think they're a relatively new player on the restaurant strip and I wouldn't be surprised if they're gone very soon, unless they seriously change their customer service.