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  • Today, I went to Purcell's Tire for the first time for a tire rotation. I have a 2003 Toyota that I've worked hard to take care of. When I was notified that my car was ready, I paid & went out to the garage to pick up my car. When I opened the door, I saw that there was grease smeared all over the fabric interior of the driver's side door, the seat, the lower interior portion of the driver side door, and the floor was black and smudged with grease. The fabric interior of my car is beige - so I was horrified by the mess. Over the course of 23 years, I've never had an auto shop damage my car like this. I immediately went inside and told Chris at the front desk what had happened & he said that he would take care of it. After 10 minutes of waiting, I went out to the garage and Chris & another mechanic were trying to clean the grease out of my car. Nervous that this situation might get worse, I stopped them & asked Chris if Purcell's would pay to have my car cleaned by a professional. I asked to get it in writing that they would rectify this situation. He said that he would call his boss to verify if this was ok. Purcell's offered to reimburse me for the cost to have the Driver's side of my car cleaned. Unfortunately, this means that I have to pay for this mess out of pocket & then hope that they reimburse me. Plus, Purcell's never reimbursed me for the cost of the rotation. This situation is extremely upsetting and stressful (to say the least). Due to financial constraints, I can't afford to get my car detailed. This situation never should have happened during a routine tire rotation.
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