About: http://data.yelp.com/Review/id/Ifsa7MMLf3Eud9tfF-xycg

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About: http://data.yelp.com/Review/id/Ifsa7MMLf3Eud9tfF-xycg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-10-16 00:00:00 (xsd:dateTime)
itemReviewed	A Second Look
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I was quite disappointed today from a company I've been very happy about in the past. A pity really because I've recommended them to so many friends in the past. Well all good things come to an end and as with many the devil is in the return policy. The customer service rep helping me was defensive boarding rude when I attempted to return three shirts I had purchased yesterday. Apparently I misread the return policy and thought I had 24 hours but that was just for electronics. Though I was calm during the conversation even sharing an idea to take to management that might mitigate such situations in the future she continually assumed my statements and an aggression on my part that was not there. I repeated made statements such as "I am not upset" "I've been on your side of the register" We finally ended our interaction with her defensive recommendation that I consider reconsigning the shirts. Thinking perhaps this was a viable option I took the shirt that had been in my possession for less than 24 hours to the consignment area tags still on. There I spoke with another employee who seemed shocked when I shared that I shared that I had purchased the shirts less than 24 hours before and yet was unable to return them. She, like myself, was under the impression this was the policy. After learning that there were fees involved with reconsigning, and feeling the A Second Look had already taken my time and enough of my money I departed with the shirts still in had. It is obvious that the staff need training and the policies clarified. I guess I'll try the consignment shop on Tatum and Bell in the future.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	KA

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