I'm disappointed that a company with such good reviews can be such a mess.
I was referred to Infinity Heating & Cooling by a work friend who was extremely happy with their service. I checked out Infinity's website and saw that I could send them a request for service/estimate. I sent them a message explaining I was interesting in having my 3 year old air-conditioner serviced. A few hours after I sent them the message, I decided to call because I wanted to follow up and get it scheduled. I called during business hours but no one answered. I left a message letting them know I contacted them on their website and was waiting to hear back. They never returned my call.
I understand things can get busy around an office and numbers can get misplaced, so I gave them the benefit of the doubt, especially with the great reviews, and I called again.
I called on June 11th and spoke to a lady to set up a time for what she called a "21 point inspection." The time was set for Friday the 17th between 12:00 and 2:00. Friday came and I left work early to make sure I was home by 12:00. I waited around until after 1:00 when I decided to call and make sure someone was on their way. I spoke with the same lady I set up the original appointment with and she said that my appointment had been rescheduled to June 24th! I had never received a call or notification of this rescheduling. At this point, she offered to send someone out between 2:00 and 4:00. Having already wasted over an hour of time that I needed to be accomplishing other things, there was no way I was going to sacrifice another 2+ hours.
They have lost my business and if somebody asks me for a referral, I will definitely warn them not to waste their time with Infinity Heating & Cooling.