I was surprised when I read the reviews about how poor the service was. My experience was different. It was just a few minutes ordering food payment. However, I felt that the cashier seemed care about customers.
I saw a customer ask her about something in a very demanding way. However she tried her best to keep calm and quiet, and solved the problem.
Then, when she was about to do my payment. She saw that on the plate there were only vegetables. She asked me if I wanted only salad. No, actually I didn't want only salad. I ordered veggie plate from the menu and thought it came with falafels. However I wasn't sure why the person who did my order didn't put falafels on my dish. She walked back there and threw four falafel on my salad. Yes nice! Normally I don't eat at a food court and never expect a good customer service at a food court. I think it's fast food and they aim at fast service rather than excellent service. It was a little thing for someone but it's a big issue for me. Give them a try. They might try to improve their service.
P.S. The Falafels tasted good as it should be, also the salad :)