I regularly shop at Carter's and I went into this location to purchase some fall and winter clothes for my two kids. While paying, I showed the cashier a pair of black glitter Mary Jane toddler shoes that I had purchased approximately a month prior and explained how my daughter wore them once for an hour out to dinner and the shoes became dull and worn looking. The bows had white creases and the fronts, sides and back seams of both shoes were so bare of glitter that those spots also looked nearly white.
The cashier shrugged at me and said once the shoes are worn, they're not their responsibility. I totally understand this policy; however, the issue was that they were only worn for an hour and they looked so bad that they're unwearable after one short wear. I told her that they should be held responsible to a reasonable degree for the quality of their products and that the issue was the wear versus quality of this item. She just shrugged again and me and said there's nothing that Carter's will do.
This is disgraceful for a company that prices their products on the higher end of the scale. It's also disgraceful to dismiss a frequent customer the way they did.