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  • I wasn't at all surprised to sign on here and find the consistent 5 star reviews that I did. I don't know if it's the Midwestern spirit and sincerity, or if this hotel staff is truly just one of a kind, but what a TREAT to stay here during my time in Champaign for work! I always love the Homewood Suites cozy comfort (fireplace in the lobby, spacious suites, the awesome breakfast), but the staff at this particular location really made this an exceptional experience. During atrocious weather in Champaign, I was greeted by warm and friendly familiar faces of the staff every time the gale force winds blew me back in the door. Colin, Kelly, and two other great staff members (one a bearded guy, and the other a petite girl) seemed sincerely happy to see me ("You're back! Welcome!"), super accommodating of everything I needed ("Oh, don't buy that package. I have a freebie razor for you," "Oh, we'll have Thomas walk room service over to you from the Hilton Garden Inn"..in negative 6 degree weather, mind you!) These guys were amazing. To top it all off, I was disappointed one evening that there was no wine available for purchase in the pantry, when - voila! A half hour later, a bottle of chilled wine appeared at my room door. Unbelievable customer service!! It's so rare to feel well taken care of in a hotel these days, and the staff of the Champaign Homewood Suites were a breath of fresh air. Thank you!!!
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