Set up an appointment the morning I wanted to get my window fixed. Needed a brand new window ASAP and they were able to take me first thing in the morning at 8am. The tech let me know what they were going to do before and also how to handle it afterwards. They took about an hour and I got my window fixed right away! It was great service. Kind of pricey but worth the time and warranty. Knowing that a place has good quality and history is better than hoping a cheaper place will do well.