About: http://data.yelp.com/Review/id/IdzjPNCflPSp3eSYyqtsYg     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • With new insurance I went to my annual check up. I have been going here since 2008, meeting with Robin ( who is wonderful). At the counter I found out that they didn't take my insurance, made no apologies for not taking it, and said they lost the contract with my provider. I gave them all of my information well ahead of time, but apparently no one bothered to verify that they were still going to take my insurance until I learned about this face to face at the counter while checking in. It was almost 2 weeks before I was able to talk to Sandy, the office manager, who was defensive about my jilted appointment, and made no apologies for their actions. When she returned my call, she remained silent at the other end, and I finally asked her for an explanation to the incident, and for her to talk to me!!!! She said they do not have the time to verify insurance plans, and that burden of responsibility falls on to the patient. I gave her a valid solution to remedy this, which was dismissed. Sandy was rude, defensive, arrogant, and belligerent. If she was smart, she would have defused the situation by apologizing for my inconvenience, and explaining why it happened in a sweet-good-customer-service-kind-of-way, right at the start. She could have offered to take my suggestions as food for thought, Instead her tone of voice was apathetic, and dismissive, and she interrupted me in mid sentence, so often, I never got a chance to finish my point. She was one of the rudest office managers ( people) that I met in quite a while. I will never go back to this office again. First rule of customer service is to hear out the customer, and find a solution or explanation that is logical. Char at the front counter was also rather indifferent and asked personal questions about my insurance in a public forum. I did not want to engage with a waiting room of others to hear. I am glad yelp is here to let others know to stay away from this bad experience. There many other better choices available!
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 95 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software