This is not a review of the actual wash, but of the customer service (or lack thereof). We went on a slow Thursday afternoon and our car came out fast enough.... with the keys locked inside thanks to car wash employee. 2 hours later I had to leave to pick up a friend at airport, so I had to leave hubby at Carwash and take Lyft to airport. Then Lyft from airport home. Locksmith showed up about 20 minutes after I left.
So - they had opportunity for service recovery. What did they offer? Refund wash? Nope. Coupon for free wash later? Nope. But they did write the managers name on the back of a receipt so we could come back and talk to him.
Fail.