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  • If only I could leave 0 stars. This company is among the worst in Vegas. They may actually be the worst. They were dispatched to my home through a home warranty to repair a 10 year old Kitchen Aid double wall oven. The tech was great! He tried everything to get the oven working (2 days before Thanksgiving) but the board needed to be replaced. Over the next few days I was contacted by my home warranty company to let me know that it was very difficult to locate the part but they had sourced it & All Desert would order/replace it as soon as the part arrived. Several days later I called All Desert to find out if they had an estimated date of arrival/installation of said part. Was advised that the part was $250, $20 tax & $125 labor all of which was not covered by the home warranty. Additionally they stated it would take 1-2 weeks to arrive.The part had not been ordered yet. I immediately called home warranty company. I was advised that All Desert had not even contacted them yet about ordering the part. They had stated that they would be taking my old board & having it rebuilt. Then I called Kitchen Aid. Gave them the model number & a minute later was informed that they had the part in stock & it would arrive withing 2 business days of order. It was also less money than quoted by All Desert. I understand that business marks up the cost, however I have never seen it cost more through repair shop than if I had ordered it myself. Home warranty company called me back & advised me that they had tried to speak with manager to arrange repair/replacement of board. 4 days later, we are still waiting for contact from All Desert. As of today, more than 3 weeks after All Desert's visit I still am without an oven. I ordered the part directly from Kitchen Aid this morning & will be installing it myself. It's a very simple case of unplug the old 1 & plug in the new one. 4 screws & voila. NOT ROCKET SCIENCE.
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