UPS stores are inherently flawed because each store is free to do whatever they want. This location is a perfect example. Every Monday I've been emailing documents that I need copies of to this store. And every Monday the old lady behind the counter prints me 50-100 copies charges me .10 or so a copy and sends me on my way. This Monday she decides to charge me some sort of $2.50 internet charge. This is a problem at all UPS stores, you never know what they are going to charge you for. It's one of the main reasons I use Staples. The other problem the old lady behind the counter is slow and rude. If she has more than one person in the store she gets overwhelmed and all flustered! She is not good with technology and is always mumbling under her breath. It seems like having to print my copies is more trouble that it's worth for her. I won't be back...