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| - ZERO STARS! I will never go back to this doctor's office!!! Integrative Family Medicine and Dr. Wachs is UNPROFESSIONAL, INCOMPETENT, AND DISORGANIZED. I went to her office years ago and since then decided to return to her office when my regular doctor moved out of state; bad decision on my part. Not only is this office disorganized with piles of paperwork and charts everywhere, but they also do not return anyone's calls related to diagnosis, test results, or billing inquiries / discrepancies!!! I called this office for 3 months, about once a week, to resolve a billing code issue. My insurance had denied a blood work lab code due to Dr. Wach's office coding the lab work incorrectly as a diagnostic code; however, it was not diagnostic as it was related to an existing medical condition that is covered by my insurance. For two months no one returned ANY of my phone calls. By the third month calling, I was told they had all new staff due to the same issues I was experiencing; at this point I refused call backs and insisted on waiting on hold anywhere from 8-15 minutes, until my concerns were addressed; I also faxed a letter to the office indicating in detail the issues I was trying to resolve. The office NEVER resubmitted the correct coding to the lab company. When I inquired again today and asked them to submit the correct code to the lab company, an agitated Dr. Wachs got on the phone and ranted about the amount of hours they have spent hours dealing with my billing issue, that the office doesn't have time to deal with this anymore because she has sick patients who need her attention, and advised me that I could pick up my lab coding. I had to interrupt her childish rant to advise her my insurance and the lab company hadn't received the updated coding and I told her she was being irrational and she hung up on me. WOW I'm sorry my medical condition and billing issues are too much for this doctor and staff to handle, but if they would have billed it correctly to begin with OR addressed this in a timely manner, their office wouldn't have had to spend any time rectifying this billing issue. I worked for a dental office for years and am very familiar with insurance benefits, billing, and claims; I am also very respectful to people, no matter what the situation is, and I AM APPALLED that this woman felt the need to address me in the manner in which she did. UNACCEPTABLE!!!
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