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| - I visited this salon for the first time, at their location on Second Street in DTW. I was redeeming a "Groupon" I received for Christmas. It was a very clean and friendly atmosphere, not stuffy like a lot of other upscale salons can be. I had an appointment with Kim. She was a very nice & bubbly young hairstylist who is trying to build up a client base, hence the Groupon. She took me almost immediately. I received partial highlights, shampoo, deep condition treatment, cut & style. She did an excellent job.
However, a huge turn off was that I was part of a double-booked appointment. I was literally taking turns with another lady, sharing the same seat, at Kim's station. I felt like I was in a doctor's office, rather than a salon, in that aspect. The other lady had the whole nine yards done, while I waited...and waited. When I go to a salon, I like to be pampered, but in a timely fashion. I get that she is trying to establish herself, but I don't think that is a good way to go about it. The double-booking cost me about an extra hour and a half of my day, which I did not anticipate for the services I received. The whole visit took about 3 hours!!! I was not too happy about it. Rule #1, you don't want to upset your customers! For that reason, I am reviewing this with a 3 star rating.
I suppose a word to the wise: If you are using a Groupon here or at any other salon, make sure you are not part of a double-booked appointment! I am still deciding if I want to give that place my business again.
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