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| - It took over 40 minutes to pick up dinner via the drive thru! We are extremely disappointed with the customer service (or rather, lack of) that was received Friday night (November 17, 2017) and will not be back.
We went through the drive thru and waited about 10 minutes before even reaching the speaker to order. I thought it was odd it was taking so long, so I started watching the clock. When we finally pulled up to order, we were told to wait. The employee on the mic didn't mute themselves on the drive thru and kept talking to others, it was very difficult to know when they were talking to me versus someone else. That's fine, I chalked it up to them probably being new and learning how everything works. That took around 5 minutes to finally place my simple 2 meal order. The next part is what really got me though: it took an additional 30+ minutes from placing my order to reaching the window.
I've never experienced anything like this - if it wasn't for the fact their drive thru had curbs I would have just pulled out and left. Here's the kicker, by the time I reached the window to pay, there were 3 associates by it and not one acknowledged me. We sat there waiting for 5 minutes (yes, again, you read that correctly) without anyone saying something to us. All it takes is a simple "I apologize for the long wait, we will be right with you." That's it! But instead the 3 associates hovering at the window couldn't even open the window and offer a simple apology, let alone acknowledge me waiting to pay and pick up my food.
We will not be returning to this location. They've had issues in the past with the drive thru wait times and the order sometimes missing items. I kept hoping it would get better, but this was the final straw.
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