The Service Department here needs lots of customer service training and probably new management. They're not good, they're not bad, they're just indifferent. From the moment you pull in and the service advisors avoid eye contact with you to the final cashiering experience, they just don't seem to care and are going through the motions. When paying premium prices, for a premium brand, I find that annoying and insulting. And, to add insult to injury, they practically beg you to give them a good rating on their email survey at the end. I say: Stop worrying about the survey, and stop mentioning the survey to customers (ridiculous), and start working on yourselves and let the survey take care of itself.