My experience with Mini of Las Vegas was very positive thanks to Dawn, one of their service managers, and Michael, the service technician who worked on my 2006 Mini Cooper S coupe . I cannot speak to any of the other employees at Mini of Las Vegas as I dealt exclusively with Dawn and Michael, who were very attentive and always prompt and courteous when returning my calls. Also, Dawn and Michael did their best to work with me on both service and parts costs, and Mini of Las Vegas definitely supports the troops with a military discount, which I very much appreciate. My MCS is now back on the road with a new water pump, strut mounts and clutch, with no issues thus far. So, overall experience very positive...thanks to Dawn and Michael.