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  • I needed a new kitchen countertop and found the material/pattern liked at Lowe's. I called from home with all the information from the back of the sample piece I had from the store and my exact measurements, to get a price for the material. The person in that department gave me a price of "approximately $390". I decided to order it but when I went to the store to place the order I had a different store associate and she told me it would be $690 - $300 more than what I had been told on the phone. I liked the material so much that I decided to order it anyway. I gave her the specific dimensions of each piece and the end caps and end splashes that would be needed, as given to me by my installer. I also had her attach his worksheet to the order. When my installer went to pick up the order, he found there were chips at the back of the counter as the pieces had not been wrapped by the manufacturer when they were sent to the store and the store employees had just dropped them in between the metal dividers of a rolling cart. He also found that the end splash that I ordered wasn't there and that they didn't cut that piece of the counter short enough to allow for the end splash. The associate told him the pieces are never wrapped, took 10% off the order for the chips, and reordered the end splash. He installed the counter pieces he could, but couldn't put in the last section without the end splash. When after 2 weeks I hadn't heard from them about the end splash I called and was told by another associate that the system showed that it was there a while already (no one had called me) but he couldn't find it. The next day my associate called to say she had it. I now have to wait until my installer can fit it in his schedule to finish the job. I will have to pay him additional money to come back out and to cut off the extra material at the end where the end splash goes, as it is too long. I will never order from them again.
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