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| - I love the gelato, it is amazing, but sadly, the service for the regular menu items is lacking.
I work in the neighbourhood and have dropped by a couple of times when I am working late to grab a sandwich to go. Each time, there is just confusion. There is no designated cook and no one seems to have an inkling on what to do when a food order comes in. Today, I had to wait five minutes for someone to be found who could make my simple caprese panini. That person put it together, but didn't oil the grill. The top of the bread burned. The sandwich maker had disappeared, so one of the kids manning the counter took over an tried to toast a new top. As I type this I'm eating an oily, rather than a toasted sandwich.
The food is good, a little pricey, but good, but please, please, can't the service be improved? There were five people working and not one could make a sandwich. Not good.
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