This place is amazing. They do great quality work and made my whole experience stress free. After being in a hit and run accident where my pretty new vehicle got smashed (almost 8k in damage) I was stressed and fustrated. My car was towed to this shop after going through my carrier USAA. I got into a rental and was hoping and praying that my car would be in good hands. Tina was my assigned representative at the shop. She was compassionate and kept me informed every step of the repair. As I had to go through my own carrier and had only a certain amount of rental, of course I was worried I would go over on rental as it was a huge repair. The shop had my car on target the entire repair and even got it done earlier than expected. No extra rental was incurred-awesome!
When it was time to pick up my car, it was raining and the shop was far from my work. it was also a Friday and traffic was not going to be good. i asked to pick up the car the next day and Tina advised she would have the Manager deliver my car to me at work. This was 40 minutes away! The Manager Billy delivered my car to me at work and provided me with a packet with my estimate and warranty information for my repair. He even offered to return my rental. He went over all the areas where the car had been repaired and it looked just as it did before the accident, but with a nice detail inside.
The next day on Saturday, Tina called me to make sure that everything went well with the delivery and that the car was done to my satisfaction. I told her I was blown away by the level of customer service and would refer anyone I could to this shop.
This shop has a great manager, great personnel and most importantly, great techs to do the work on your car. To be completely satisfied with your experience when you have a 38k new vehicle going into he shop, says a lot. They did a great job and i am extremely grateful. Thanks again!
Make sure to check out the photos of before and after of my car!