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  • It's not a particularly strong competition to Grill City which is steps nearby. However, we chose this place seeing as there were only a couple of customers and we figured the line at Grill City was a bit too long for us. I don't have to say that it's pretty common for customers to pause and take a few seconds to decide on their order. There were four of us in our group, two of which could not decide on what to order. Right away, I sensed that the lady behind the counter was clearly annoyed and tried to hurry them into ordering, even cutting us off mid-order so that she can expedite the process, and even elevating the tone in her voice. I tried clarifying the confusion between the two in our group so that we could order as I now felt the need to rush them because of the Crispy Pata lady's demeanor; mind you, NO ONE was behind us in line, otherwise I would have understood the reason for hurrying us. I then sternly asked, borderline order her to give us just a few seconds seeing as there was no one waiting in line behind us. She grumbled and stepped back all the while banging serving spoons around as if it wasn't at all apparent to us that she was upset. It is unacceptable, as a customer, to have been treated so poorly for no good reason. If she cannot produce a better attitude to be able to work professionally with customers, then she should not be working in this type of industry where she has to constantly interact with customers. Now I can't speak for the entire crew's regard for customer service as I had only dealt with the one lady. I can only hope the others have better treatment of customers as our patronage is the reason they have a job. The food here is not great, but it's satisfactory and definitely has room to improve. The only other thing that would help it is exceptional customer service, which unfortunately, was severely lacking during our visit, so needless to say, customer service has to improve by A LOT. 3 stars for food, but extremely poor customer service lowered the overall rating to 1 star because one's overall experience combines both the food and customer service.
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