I've now stayed here for three, 5-day business trips and I find it to be clean, well-maintained, service oriented and friendly. The rooms are clean and cozy. I prefer a room with two beds, as it offers a larger bathroom. The name-brand coffee maker and bathroom amenities are a good value, and the morning USA Today under the door is a nice extra. The beds are comfy. The only thing missing is a fluffy robe.
The room service is prompt and the servers polite.
But hands down the best part, especially after a day of walking around gritty downtown Madison is the hot and powerful shower. Sheer heaven.